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[message]In-Store: We accept all major debit and credit card types, including Visa, Mastercard®, eftpos, American Express, Diners Club, JCB, and UnionPay.
Online: We accept all major debit and credit card types, as well as Shopify Payment methods, including Visa, Mastercard, American Express, Apple Pay, eftpos, Google Pay, Shop Pay, UnionPay, PayPal and Afterpay.
Currently, Afterpay is available only for online purchases. However, if you’d like to use Afterpay for an in-store purchase, you can place a Click and Collect order online by selecting 'In-store Pickup' at checkout. Once you receive the confirmation text and email, your order will be ready for pickup in-store.
As a small, family-owned business, we’re unfortunately unable to offer price matching. However, we do our best to keep our prices competitive while offering the added value of friendly, knowledgeable staff who are always ready to assist. We’re here to help with any questions or creative needs you may have!
At this time, we don’t offer free shipping. However, we often have special sales and offers that many other businesses may not, along with competitive pricing on a wide range of products. Plus, we strive to give you great value with expert advice and support from our friendly team!
Yes, we do! You can visit us at 274 Montague Rd, Brisbane. This is the only website linked to the Art Shed Brisbane in West End. We’ve proudly been serving the community for over 15 years, offering both affordable and high-end fine art supplies, making it easy for everyone to get involved in the arts. Come and check us out!
We’re open Monday to Friday from 9 AM to 5:30 PM, Saturdays from 8 AM to 5 PM, and Sundays from 10 AM to 4 PM. Feel free to drop by during these hours to explore our range or ask for advice from our friendly team!
Yes, we do! Our gift vouchers are a great way to inspire creativity in your loved ones. You can purchase them in-store or online, and they’re available in a range of values to suit any budget.
We sure do, but at this stage student discounts are in-store only.
We’re passionate about supporting students and educators in the arts.
Simply show your student ID in-store, and we’ll apply a discount on qualifying purchases. Get in touch if you’d like more details!
The best way to stay in the loop is to sign up for our newsletter. You’ll receive updates on sales, new products, workshops, and more. You can also follow us on Instagram and Facebook for the latest news and creative inspiration!
If stock is unavailable, we will send the available items and ship the out-of-stock items within 7-10 days. If this is not possible, we will contact you with an alternative or a refund.
Certainly! Just select ‘in-store pickup’ at checkout.
Yes, we offer Afterpay for online purchases only at this stage.
For more information click here.
Once an order is placed, it immediately goes into our fulfillment process to ensure a quick delivery. Unfortunately, this means that we’re often unable to make changes or cancellations. However, if you contact us within an hour of placing your order and haven't received a shipping confirmation, we may be able to assist on a case-by-case basis. Please reach out to our customer service team as soon as possible.
Standard Delivery: $12.25 (3-5 working days). Delivery may take up to 7 working days to certain areas, and up to 20 working days for regional NT, WA, and country Tasmania.
Express Delivery: $19.50 (up to 3 working days). Delivery may take up to 7 working days to parts of WA, NT, Tasmania, and regional areas of all states.
Oversized Delivery: By quote (3-5 working days). Applies to large or hazardous items requiring extra packaging and handling.
As a small family-run business, we focus on providing a wide range of quality products and exceptional, knowledgeable service. While we don’t offer free shipping, we believe in offering competitive prices and the personal touch that sets us apart. Your support helps us continue to deliver these values to our community.
We use StarTrack Express and Australia Post to ship our orders.
Additional charges may apply for bulky or hazardous items, as well as for deliveries to specific postcodes. You will be contacted with a quote if additional charges apply.
Express Post orders placed before 12 PM (excluding weekends and public holidays) are likely to be dispatched the same day. However, it may take up to 3 business days.
Standard Post orders are often dispatched the next day, but may take up to a week.
Delivery times may vary, and we are not responsible for delays beyond our control.
You will receive email notifications with tracking details for your order.
Once your order is dispatched, you will receive an email with tracking information.
For Australia Post deliveries, recipients can request "Authority to Leave" if no one is available to sign for the parcel.
For StarTrack Express bulky deliveries, "Authority to Leave" is standard. No signature is required unless otherwise specified.
If no one is available to sign for a delivery requiring a signature, a card will be left to arrange pick-up or re-delivery at your expense.
In the 'notes' section of your order, you can add any instructions you have for us and / or the courier.
For online purchases, we do not offer refunds or exchanges for incorrect choices or change of mind. Please choose items carefully.
You are entitled to a refund if:
Refunds are not provided if:
All returns, refunds, exchanges, or repair requests must be accompanied by one of the following proof of purchase documents:
Email Art Shed Brisbane at sales@artshedbrisbane.com.au with the following details:
If the return is approved, we will arrange the return of the goods. For faulty goods, Art Shed Brisbane will cover return postage costs. Once we receive the returned items, you will receive your refund via your original payment method within 14 working days.
There is no specific time limit for returns that meet the criteria for a refund, although it should be within a ‘reasonable’ timeframe. You should contact us as soon as possible to initiate the process.
Art Shed Brisbane gift vouchers expire 3 years from the date of purchase.
Yes - you can use your Art Shed Brisbane gift voucher interchangeably between our online and physical stores. Vouchers may be redeemed either in-store at Art Shed Brisbane, or online at www.artshedbrisbane.com.au.
Art Shed Brisbane Gift Vouchers are valid for 3 years from date of issue.
Art Shed Brisbane Gift Vouchers are non-refundable and cannot be exchanged for cash.
Art Shed Brisbane gift vouchers are for use at Art Shed Brisbane only. Vouchers may be redeemed either in-store at Art Shed Brisbane, or online at www.artshedbrisbane.com.au
If you are having any problems redeeming your voucher, please first ensure that your voucher was purchased for Art Shed BRISBANE.
Art Shed Brisbane Voucher codes are an eight-digit combination of letters and numbers.
If you have any questions or concerns about purchasing a gift voucher from our online store, please don't hesitate to contact us by emailing sales@artshedbrisbane.com.au, or giving us a call at 07 3846 1330.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
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