Frequently Asked Questions
General
What payment methods do you accept?
In-Store: We accept all major debit and credit card types, including Visa, Mastercard®, eftpos, American Express, Diners Club, JCB, and UnionPay.
Online: We accept all major debit and credit card types, as well as Shopify Payment methods, including Visa, Mastercard, American Express, Apple Pay, eftpos, Google Pay, Shop Pay, UnionPay, PayPal and Afterpay.
Do you have Afterpay in-store?
Currently, Afterpay is available only for online purchases. However, if you’d like to use Afterpay for an in-store purchase, you can place a Click and Collect order online by selecting 'In-store Pickup' at checkout. Once you receive the confirmation text and email, your order will be ready for pickup in-store.
Do you price-match?
As a small, family-owned business, we’re unfortunately unable to offer price matching. However, we do our best to keep our prices competitive while offering the added value of friendly, knowledgeable staff who are always ready to assist. We’re here to help with any questions or creative needs you may have!
Do you offer free shipping?
At this time, we don’t offer free shipping. However, we often have special sales and offers that many other businesses may not, along with competitive pricing on a wide range of products. Plus, we strive to give you great value with expert advice and support from our friendly team!
Do you have a physical store?
Yes, we do! You can visit us at 274 Montague Rd, Brisbane. This is the only website linked to the Art Shed Brisbane in West End. We’ve proudly been serving the community for over 15 years, offering both affordable and high-end fine art supplies, making it easy for everyone to get involved in the arts. Come and check us out!
What are your opening hours?
We’re open Monday to Friday from 9 AM to 5:30 PM, Saturdays from 8 AM to 5 PM, and Sundays from 10 AM to 4 PM. Feel free to drop by during these hours to explore our range or ask for advice from our friendly team!
Do you offer gift vouchers?
Yes, we do! Our gift vouchers are a great way to inspire creativity in your loved ones. You can purchase them in-store or online, and they’re available in a range of values to suit any budget.
Do you offer student discounts?
We sure do, but at this stage student discounts are in-store only.
We’re passionate about supporting students and educators in the arts.
Simply show your student ID in-store, and we’ll apply a discount on qualifying purchases. Get in touch if you’d like more details!
How can I stay updated on your sales and new products?
The best way to stay in the loop is to sign up for our newsletter. You’ll receive updates on sales, new products, workshops, and more. You can also follow us on Instagram and Facebook for the latest news and creative inspiration!
Online Shopping
How do I make an order?
- Add to Cart: Select the items you wish to purchase and
click ‘Add to Cart’. - Proceed to Checkout: Click on ‘Checkout Now’ or the shopping cart
icon in the top right corner. - Checkout Options: Choose to checkout as a guest or log into
your account. - Enter Details and Payment: Fill in your details and complete
your payment. - Confirm Order: Click ‘Confirm & Process Order’ to
finalize your purchase. - Order Confirmation: You will receive a confirmation email with the details of your order.
- Order Processing: Our team will pick and pack your items.
- Shipping Notification: Once your order is dispatched,
you’ll receive an email with the tracking information.
What if an item I order is out of stock?
If stock is unavailable, we will send the available items and ship the out-of-stock items within 7-10 days. If this is not possible, we will contact you with an alternative or a refund.
Can I pick up my order in store?
Certainly! Just select ‘in-store pickup’ at checkout.
Do you offer Afterpay?
Yes, we offer Afterpay for online purchases only at this stage.
For more information click here.
Can I change or cancel my order after it's been placed?
Once an order is placed, it immediately goes into our fulfillment process to ensure a quick delivery. Unfortunately, this means that we’re often unable to make changes or cancellations. However, if you contact us within an hour of placing your order and haven't received a shipping confirmation, we may be able to assist on a case-by-case basis. Please reach out to our customer service team as soon as possible.
Shipping
What shipping options are available?
Standard Delivery: $12.25 (3-5 working days). Delivery may take up to 7 working days to certain areas, and up to 20 working days for regional NT, WA, and country Tasmania.
Express Delivery: $19.50 (up to 3 working days). Delivery may take up to 7 working days to parts of WA, NT, Tasmania, and regional areas of all states.
Oversized Delivery: By quote (3-5 working days). Applies to large or hazardous items requiring extra packaging and handling.
Do you offer free shipping?
As a small family-run business, we focus on providing a wide range of quality products and exceptional, knowledgeable service. While we don’t offer free shipping, we believe in offering competitive prices and the personal touch that sets us apart. Your support helps us continue to deliver these values to our community.
What carriers do you use?
We use StarTrack Express and Australia Post to ship our orders.
Are there any additional charges?
Additional charges may apply for bulky or hazardous items, as well as for deliveries to specific postcodes. You will be contacted with a quote if additional charges apply.
How long will it take to process my order?
Orders placed before 12 noon (excluding weekends and public holidays) are typically dispatched the same day if payment is received. All other orders are dispatched the next day.
However, delivery times may vary, and we are not responsible for delays beyond our control.
How can I track my order?
You will receive email notifications with tracking details for your order.
What if I’m not home toreceive the delivery?
If no one is available to sign for the delivery, the courier will leave a card with instructions for pickup at your local Australia Post outlet or courier depot. Alternatively, you can contact us to arrange re-delivery at your cost.
How can I add a delivery note?
In the 'notes' section of your order, you can add any instructions you have for us and / or the courier.
Returns and Exchanges
What is the refund policy for online purchases?
For online purchases, we do not offer refunds or exchanges for incorrect choices or change of mind. Please choose items carefully.
When am I entitled to a refund?
You are entitled to a refund if:
- The product has a fault that was not known at the time of purchase.
- The product does not perform as expected based on its description.
- The product does not match the sample or description shown.
When am I not entitled to a refund?
Refunds are not provided if:
- You changed your mind about the product (e.g., found a cheaper alternative, unsuitable gift, changed circumstances).
- You knew or should have known about a fault when purchasing (e.g., items sold as ‘damaged’ or seconds).
- You cannot prove the purchase date and source.
What is required for proof of purchase?
All returns, refunds, exchanges, or repair requests must be accompanied by one of the following proof of purchase documents:
- Original Tax Receipt/Invoice
- Bank statement showing transaction total and date of purchase
How do I request a refund?
Email Art Shed Brisbane at sales@artshedbrisbane.com.au with the following details:
- Invoice number
- Product name
- Reason for refund request
- Image of the product (if possible)
- Contact details
How is the refund processed?
If the return is approved, we will arrange the return of the goods. For faulty goods, Art Shed Brisbane will cover return postage costs. Once we receive the returned items, you will receive your refund via your original payment method within 14 working days.
Is there a time limit for requesting a refund?
There is no specific time limit for returns that meet the criteria for a refund, although it should be within a ‘reasonable’ timeframe. You should contact us as soon as possible to initiate the process.
Gift Vouchers
What happens when you purchase an Art Shed Brisbane Gift Voucher?
- You will receive 2 emails. The first is a purchase confirmation email, which includes your ‘order summary’. This is not the gift voucher.
- The second email will arrive within the hour. It contains a link to your gift voucher.
- The gift card will say ‘use this code a checkout to redeem your gift card’, which you can either print, or copy and paste into your checkout at any time.
- The code is redeemable both online and in store at Art Shed Brisbane.
How do I redeem my ArtShed Brisbane gift voucher?
- Fill your cart with any and all art supplies your heart desires!
- Go to ‘checkout’. Ensure you do not proceed through checkout using Shop Pay or Paypal Express checkout.
- Select your shipping option, and then press ‘continue to payment’.
- In the top right hand corner, click ‘Gift Card or Discount Code’. There, you may enter your Art Shed Brisbane voucher code.
- If you are having any problems redeeming your voucher, please first ensure that your voucher was purchased for Art Shed BRISBANE. Art Shed Brisbane Voucher codes are an eight-digit combination of letters and numbers.
- If your voucher does not cover the entire cost of your purchase, you will now be prompted to pay the difference. You can use any valid payment method for this.
- Sit back, relax, and wait for your parcel to arrive!
Do Gift Vouchers expire?
Art Shed Brisbane gift vouchers expire 3 years from the date of purchase.
Can I use my Art Shed Brisbane gift voucher online AND in store?
Yes - you can use your Art Shed Brisbane gift voucher interchangeably between our online and physical stores. Vouchers may be redeemed either in-store at Art Shed Brisbane, or online at www.artshedbrisbane.com.au.
Gift Voucher Terms and Conditions
Art Shed Brisbane Gift Vouchers are valid for 3 years from date of issue.
Art Shed Brisbane Gift Vouchers are non-refundable and cannot be exchanged for cash.
Art Shed Brisbane gift vouchers are for use at Art Shed Brisbane only. Vouchers may be redeemed either in-store at Art Shed Brisbane, or online at www.artshedbrisbane.com.au
If you are having any problems redeeming your voucher, please first ensure that your voucher was purchased for Art Shed BRISBANE.
Art Shed Brisbane Voucher codes are an eight-digit combination of letters and numbers.
If you have any questions or concerns about purchasing a gift voucher from our online store, please don't hesitate to contact us by emailing sales@artshedbrisbane.com.au, or giving us a call at 07 3846 1330.
NDIS Orders
Do You Offer NDIS Orders?
Yes! NDIS participants are welcome to submit their details through a form on the Art Shed Brisbane website. Once we receive this information, we’ll create a Pro Forma invoice, which will be billed to their plan or fund manager.
How Do NDIS Orders Work?
- Form Submission: NDIS participants submit their details through a form (linked below) on the Art Shed Brisbane website. Once we receive this information, we’ll create a Pro Forma invoice, which will be billed to their plan or fund manager.
- Processing Time: Once we receive the order request, we usually process and send the Pro Forma within 24 hours. However, we recommend allowing up to one week to account for any unexpected delays.
- Payment and Shipping: After the NDIS has processed the payment, we’ll pack and either ship the order or prepare it for in-store pickup. Please note, we cannot proceed with the order until NDIS payment is received. This process may take several weeks, but once payment is confirmed, orders are typically shipped within one business day.
Refunds and Returns for NDIS Orders
No Change of Mind: Once an NDIS order has been approved and paid for, the goods cannot be returned or refunded due to a change of mind.
Faulty Goods: If items are found to be faulty, they may be exchanged. This is subject to approval first by NDIS and then by Art Shed Brisbane staff. Please note that exchange requests must be made via phone or email and may take up to 7 business days to process. Approval is not guaranteed.
No Cash Refunds: Goods purchased through NDIS funding cannot be refunded for cash. Any attempt to do so will be reported to NDIS.
How Can NDIS Orders Be Paid For?
Payments can be made via direct deposit or credit card.
What Details Do We Require?
Simply fill out the form on our website and attach a PDF with a list of the products you’d like to purchase. We’ll get back to you with the next steps.
How can I make an order?
Simply fill out the form (linked below) and attach a PDF with a list of the products you’d like to purchase. We’ll get back to you with the next steps.
Something else?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.